Before you call or e-mail please check the FAQs below for instant answers to most questions.

To contact us directly you may:
1. E-mail us directly.
2. Call us at 1-800-SCANNER
(Please allow up to 48 business hours for an email or phone call response.)

For manufacturer support, contact them directly: Uniden, AOR, ICOM, BuTel, Frequency Fan Club.
Order Status
• How can I cancel my order?
• Has my order shipped?
• How can I make a change to my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
• When will my order ship?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
MyRewards
• How it Works
• Terms and Conditions
Domestic Shipping and Returns
• Do you offer free shipping?
• How long will my shipment take?
• How much will my shipping cost?
• What is the return policy?
• I received the wrong product.
Low Price Guarantee
• How it Works
International Shipping & Sales Policy
• How much are shipping charges?
• Sales Outside North America
• What carriers do you use?
• Do you ship to my country?
• What are my payment choices?
• When will my order ship?
Guarantees
• 30 Day Money Back
• Same Day Shipping
• We Only Sell New Products
• Low Price
• Privacy Policy
• Security
Pricing and Billing
• What are my payment options?
• What if my bill to and ship to don't match?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will I see my credit?
• When will my credit card be charged?
Buyer's Guide
• Which Police Scanner Do I Need?
• How do I buy/redeem a gift certificate?
• How do I navigate the site?
• How do I use a coupon?
Software Support
• I can't get it out of Demo mode.
• I lost my software registration keys.
• I never received my registration keys.
• Is my software Vista Compatible?
• My PC crashed and I lost the software.
• RadioShack/RadioReference/BuTel Software Support Page
Additional Support
• I'm not receiving your emails.
• Purchase Orders
• Where can I get a User Manual?
• How do I contact you?
Scanner Programming
• Did the programming get messed up?
• Programming Return Policy
• Terms and Conditions for Programming