Before you call or e-mail please check the FAQs below for instant answers to most questions.

To contact us directly you may:
1. E-mail us using our Contact Form
2. Call us at 1-800-SCANNER
(Please allow up to 48 business hours for an email or phone call response.)

For manufacturer support, contact them directly: Uniden, GRE, AOR, ICOM, BuTel, Frequency Fan Club.
Order Status
How can I cancel my order?
Has my order shipped?
How can I make a change to my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
When will my order ship?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
How it Works
Terms and Conditions
Domestic Shipping and Returns
How long will my shipment take?
How much will my shipping cost?
What is the return policy?
I received the wrong product.
Low Price Guarantee
How it Works
International Shipping & Sales Policy
How much are shipping charges?
Sales Outside North America
What carriers do you use?
Do you ship to my country?
What are my payment choices?
When will my order ship?
30 Day Money Back
Same Day Shipping
We Only Sell New Products
Low Price
Privacy Policy
Pricing and Billing
What are my payment options?
What if my bill to and ship to don't match?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will I see my credit?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Software Support
I can't get it out of Demo mode.
I lost my software registration keys.
I never received my registration keys.
Is my software Vista Compatible?
My PC crashed and I lost the software.
RadioShack/RadioReference/BuTel Software Support Page
Additional Support
I'm not receiving your emails.
Purchase Orders
Where can I get a User Manual?
How do I contact you?
Scanner Programming
Did the programming get messed up?
Programming Return Policy
Terms and Conditions for Programming