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Help

Before you call or e-mail please check the FAQs below for instant answers to most questions.

To contact us directly you may:
1. E-mail us directly.
2. Call us at 1-800-SCANNER
(Please allow up to 48 business hours for an email or phone call response.)

For manufacturer support, contact them directly: Uniden, AOR, ICOM, BuTel, Frequency Fan Club.

How it Works

The experts at Scanner Master will match any advertised competitor's priceon all items we sell. If you find a lower advertised price on any item prior toor at the time of your purchase of the same make and model of an item sold byScanner Master, you must:


1. Call 1-800-SCANNER during normal business hours, 9 AM to 5 PM EST Monday - Friday to place your order. If you order on the weekend or after regularbusiness hours, please call us the next business day morning to inquire about aprice match and a credit, however see the caveats below.


2. Let us know the web address in which we can verify the price point from aqualified competitor. Note that verifiable price points do not includephotocopies or faxes of advertisements or receipts.


This guarantee does not apply to our competitors' offers that includefinancing, bundling of items, free items, pricing errors, mail-in offers, itemsthat are limited-quantity, out of stock, open-box, clearance, outlet center,items sold at auction or on websites that offer auction options,refurbished/used items, rebates, Craigslist.org, and items for saleThanksgiving day through the Saturday after Thanksgiving. We also reserve theright to not match prices that are "loss-leaders" which are at or below ourcost. Price matching also does not apply to Scanner Master packages or bundlingof products.


Due to the differences in services being performed and the level of qualityavailable from the experts at Scanner Master, service prices are not matched.This includes, but is not limited to: services such as delivery, installation,programming, and computer services. In addition, we reserve the right to limitquantities sold to a customer and to consider in all price components includinga competitor's shipping and handling prices.

The following products and services are noteligible for price matching:

  • HomeTown Programming Services
  • Set-up & Optimize services
  • UPS Shipping Rates
  • USPS Shipping Rates
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