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Scanner Programming
Did the programming get messed up?
  1. Read the manual, it may help you determine how to reverse what you've done. You may have simply locked something out that can be easily restore.
  2. Call the scanner manufacturer for assistance. They sometimes can help.
  3. Send the radio in to us for a fee.
  4. Have us assist you over the phone for a fee ($60 half hour) and possibly take control of the scanner remotely.
Note, there are reasons why you may be no longer receiving the agencies you once did on your scanner:
  1. They moved to a new frequency or to a trunking and/or digital radio system. You may need a new scanner to hear them.
  2. They are now using encryption or some other type of system which cannot be monitored.
  3. The trunking radio system has "re-banded" which means either you'll need a new scanner (if you're using an older trunking scanner such as a PRO-95 or a Bearcat 780) or you'll need to do a firmware upgrade (see above).
  4. Your scanner is no longer working properly or is being affected by some sort of interference. This is very difficult to diagnose but for a fee we can try to help.
Scanners very rarely, if ever, suddenly break or stop working unless they are physically damaged. More than likely if you think this is the case it's just that frequencies or systems in your area have changed, systems have re-banded requiring a firmware upgrade or, the most common reason, you've accidentally locked out or disabled a system or frequency.
Programming Return Policy
  Programming charges, consulting fees and other labor fees are not refundable. If you have any problems or concerns with any work performed by Scanner Master please contact us and we will do our best to resolve the issue, however agreed upon costs for programming or other labor services are not refundable at any time.
Terms and Conditions for Programming
  HomeTown Programming adds an additional one to two weeks shipping time to all orders.

Programming services are not refundable even if you are returning a new radio. If you feel we have not done all the programming work that was agreed upon, or if you have any questions, please e-mail us at

While we provide the most thorough programming possible as specified by our discussions or correspondence, we cannot be responsible for minor inaccuracies of the programming work. We are not on-site so we cannot test for minor errors, unknown frequency changes, etc. Some agencies may be using, full or part time, encryption, mobile data terminals that are non-voice, or NEXTEL or other private carrier systems that are not monitorable. This is all beyond our control.

We do not provide a list of the programming that we’ve done. You can either scroll through the radio to review the programming - in most cases select MENU then PROGRAM SYSTEMS and then select each system to review it or you can review it by pressing HOLD during a scan and using the tuning control to review. You can also purchase our Butel ARC software package, available for most scanners, and easily back-up and review the programming on your PC.