Scanner Master hardware products are warrantied for 30 days from date of purchase. Should you decide to return you scanner, we will happily refund your order using our easy and simple return policy described below.
Return Process: Call us toll free at 1-800-SCANNER prior to returning any products and receive a return authorization number. Put this number on the outside of the box. Upon our receiving the product, it will be reviewed to be sure it meets the Product Return Criteria requirements below and if so you will receive a full credit (excluding the shipping cost) for the returned items the same business day.
Product Return Criteria: You must save all the packing materials, box, literature, accessories and the like in new condition. Products not returned in new condition, with damaged parts or missing packing or any scratches, defects or smell of smoke will be subject to a 15% re-stocking fee. Scanner Master reserves the right to refuse to refund or exchange any product where there is damage or defacement to equipment or packaging, or there are missing parts or packaging.
Products eligible for return: Radios, cases, portable antennas, accessories and certain other equipment may be returned for a refund within 30 days of delivery.
Products NOT eligible for return:
Books and batteries are not returnable for refund. Software downloads are not returnable, software CD's are not returnable if the CD case has been opened. All coax cable is not returnable. Special order items such as government version radios are not returnable. AOR, ICOM receivers cannot be returned for credit, only exchange if defective within the first 30 days. These receivers must also meet the Product Return Criteria as stated above. Base station antennas are only returnable if unopened. AirNavRadarBox 3D can only be exchanged within 30 days, not returned, unless package unopened and product unused. Shipping Cost:
Shipping fees are not refundable.Pre-Made (Holiday) Packages:
If packages include Setup and Optimized or HomeTown Programming these services are not refundable. Online subscriptions such as RadioReference and Race frequencies subscriptions are non refundable. Programming Returns:
Programming charges, consulting fees and other labor fees are not refundable. If you have any problems or concerns with any work performed by Scanner Master please contact us and we will do our best to resolve the issue, however agreed upon costs for programming or other labor services are not refundable at any time. For more information on Programming returns see our Programming Terms and Conditions
International orders: International orders cannot be returned or refunded. Customers who order internationally will have to pay all local customs, duty, brokerage and taxes. Customers who refuse international orders will have to pay all shipping costs (for delivery and return) and all customs, duty, brokerage fees and taxes which are still required.
Shipping Carrier Notes: Occasionally orders are held up with the shipping carrier due to adverse weather conditions. This is beyond our control and we do not guarantee delivery times under these circumstances. Any returns or cancellations due to late arrival because of this condition will not be credited freight cost back and will also be responsible for delivery charges back to us if the items are refused upon delivery.
Uniden Warranty: Uniden has a one year parts/labor warranty on all their products. Keep your receipt should it be necessary to return the product under the warranty.
Other Manufacturers Warranties: Refer to the radio manufacturers for complete warranty information.
SpectrumForce Warranty: Scanner Master hardware products (SpectrumForce) are warrantied for 30 days from date of purchase.
Sales of new or used products: All products are brand new and in the manufacturers original packaging. We do not sell refurbished products.
Multiple Returns: Scanner Master reserves the right to refuse returns from customers who purchases and returns product at what we deem to be an excessive rate (more than twice or three times). This is entirely at Scanner Master's discretion.