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| Scanner Programming |
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| Programming |
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A great place to start is right in the scanner box, where a user manual is included. Or you can search the web for blogs or other misc. resources for help. Uniden also has a customer support phone number (1-800-297-1023).
However, as scanner technology advances to keep up with new communications systems, scanners have become increasingly complex to set-up and program. Scanner Master is the nation's leader in scanner programming, relying on our nearly 30 years of experience in reporting on the nation's communications systems. To learn the cost of our programming either a scanner you already own or a scanner you wish to buy, send an e-mail to support@scannermaster.com and tell us what scanner you have (or wish to buy) and the cities, counties and state that you want programmed. Pricing depends on the scanner type, the number of agencies you want programmed and the complexity of the radio systems in your area. Generally we program police/sheriff, fire and EMS unless otherwise requested.
Scanner Master offers programming services for scanners purchased direct from us or for scanners that you already own. Programming may include research into your local frequencies and trunking systems, conversations with you about what you would like programmed, and then the actual programming of the radio complete with frequencies, alpha tag descriptions, trunking systems, talkgroup IDs and PL tone codes (for radios that accept these parameters). Low-end radios without these features can be programmed more quickly and inexpensively. Either way the radio will be ready-to-go when you receive it. The cost for the service is based on radio used, the number of frequencies and systems being programmed, and the amount of frequency research needed.
This service is for those who do not have the time to program the scanner for their area, or for those buying the scanner as a gift and who want the radio to work as soon as their friend or loved-one turns the radio on. The service is particularly worthwhile for those who do not feel up to the technical challenge of determining the correct frequencies and understanding and programming trunked and other advanced radio systems. The great thing about having Scanner Master do the work is that once the radio is programmed properly you may never have to touch or worry about programming again.
Note: For those who already have their advanced scanner and a copy of ARC software, Scanner Master can create an ARC data file and e-mail it for programming so that you don’t need to send your scanner in to have the work done.
Some people say that programming shouldn’t have to cost very much. But to do it right the first time you want it properly researched and the frequencies properly entered -- specifically for the area that you want to listen to. You don’t want a general dump of frequencies for your area that’s entered without any thought or check for accuracy. You want a company that stands by its work. Have your programming done by Scanner Master and have it done right by the people who write the book on public safety communications.
Contact Scanner Master by e-mail at info@scannermaster.com or call 1-800-SCANNER for pricing for your area. In an e-mail include the scanner you own or are considering buying and your city, county & state. Tell us exactly what communities, counties and agencies you want to listen to with as much detail as possible. The more detail on your interests the better. You can also review this material with the Scanner Master representative when calling to buy a scanner.
For basic scanners, such as the BC-60, 80, 72, 92, 150, 180 and SC-200 handhelds, and the BC-244, 248, 278 and 350 desktop models, programming is easy and almost everyone can do it themselves, especially if they have a local frequency guide with the channels for their area. Some frequencies can be found on the Internet as well. If you still wish Scanner Master to program your local police and fire department frequencies, the cost is $25 so long as standard “analog” frequencies are used. To monitor the advanced communication systems of many cities and counties however you must have an advanced scanner.
Again, some police and fire departments operate on very advanced trunking and/or digital radio systems. If this is the case you will need a more advanced, and expensive, scanner. If you’re not technically inclined or interested in spending some time learning how to program the scanner for these systems, contact us at the number or e-mail address listed above and we’ll be glad to help. |
| Programming Additional Requests |
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We program the radios according to the databases that are available to us. We try to modify text tags at times (for alphanumeric scanners) but we cannot commit to doing this and we cannot customize text tags or bank layouts unless previously agreed to with the Scanner Master sales representative or programmer. Generally such modifications will require an extra charge. If you are unsatisfied with the programming layout or alpha display of any of the programming there will be a charge to modify it.
Customers can always tweak and customize, add to or delete from, the programming by downloading demo copies of our Butel ARC software or buying basic versions of the program for $39.95. We highly recommend this as a way to back up the work that was done and to see how the programming was laid out in the radio.
30-Day Warranty
If you have any problems or questions regarding the programming please contact Dan Mathews, our Frequency Data Manager, at Dan@scannermaster.com with questions. Include your phone number and best time to call. If Dan cannot help you by e-mail or over the phone with a programming problem and it is required that you send the radio back we will arrange for that.
Note though that often times problems result from three common factors: A) The customer hasn’t read through the owner’s manual and does not know how to operate the radio; B) The customer has disabled/locked out a channel or system and does not know how to unlock it; C) The customer is not close enough to the source of the radio signal (or is just in a bad reception area) and cannot receive certain signals. (The third problem is generally solved by moving to a better reception area or using an outdoor antenna, but there are never any guarantees that this will solve the problem.)
If you have any difficulty operating the scanner you must review the manual and then contact the manufacturer. Uniden can be reached at 1-800-297-1023 and GRE at greamerica.com. Scanner Master does not provide this service.
After 30 days any scanner re-programming work, fixes to locked-out banks, or any other modifications, changes, updates or fixes will cost $50 plus return postage. Any significant re-programming or major changes to the original programming will be charged at a rate to be determined by Scanner Master but will be no less than $50. Any additions to programming will be charged at our regular programming rates. At no time are programming fees refundable. |
| Programming Return Policy |
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Programming charges, consulting fees and other labor fees are not refundable. If you have any problems or concerns with any work performed by Scanner Master please contact us and we will do our best to resolve the issue, however agreed upon costs for programming or other labor services are not refundable at any time. |
| Terms and Conditions for Programming |
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HomeTown Programming adds an additional one to two weeks shipping time to all orders.
Programming services are not refundable even if you are returning a new radio. If you feel we have not done all the programming work that was agreed upon, or if you have any questions, please e-mail us at support@scannermaster.com.
While we provide the most thorough programming possible as specified by our discussions or correspondence, we cannot be responsible for minor inaccuracies of the programming work. We are not on-site so we cannot test for minor errors, unknown frequency changes, etc. Some agencies may be using, full or part time, encryption, mobile data terminals that are non-voice, or NEXTEL or other private carrier systems that are not monitorable. This is all beyond our control.
We do not provide a list of the programming that we’ve done. You can either scroll through the radio to review the programming - in most cases select MENU then PROGRAM SYSTEMS and then select each system to review it or you can review it by pressing HOLD during a scan and using the tuning control to review. You can also purchase our Butel ARC software package, available for most scanners, and easily back-up and review the programming on your PC. |
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2009 Catalog
Six pages detailing Scanner Masters latest products, proramming options, software, accessories and more. Visit the Catalog Page to review.
We have 30 years experience in the scanner industry. Read our customer comments.
Scanner Master Offers A Wide Variety of Shipping Methods Scanner Master ships all over the world using DHL, UPS and USPS. Review our shipping page for valuable information on our shipping policies. To calculate shipping to your country just enter your order in to the shopping cart, choose your country and postal code and the system will give you all available options and their costs.
* Same Day Shipping orders must be placed by 3:00 EST Monday-Friday only. UPS ships on business days only.
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