Scanner Master hardware products are warrantied for 30 days from date of purchase. Should you decide to return you scanner, we will happily refund your order using our easy and simple return policy described below.
We understand that scanners can be difficult to understand and program. If this is a concern, please consider our HomeTown Programming for your scanner and have the hard part done for you. If you are not interested in this option and you have an understanding of scanners or just want to figure it out with the comprehensive User Manual feel free to order the scanner alone. If you get it home and change your mind we have an easy and simple return policy.
Just call us toll free at 1-800-SCANNER prior to returning any products and receive a return authorization number. Just put this number on the outside of the box and we will use it to reference your order when it's returned. Upon our receiving the product, it will be reviewed to be sure it meets the requirements below and if so you will receive a full credit for the returned items the same day.
Radios, cases, portable antennas and certain other equipment may be returned for a refund within 30 days of delivery. Important: You must save all the packing materials, box, literature, accessories and the like in new condition. Products not returned in new condition, with damaged parts or missing packing or any scratches, defects or smell of smoke will be subject to a 15% re-stocking fee. Scanner Master reserves the right to refuse to refund or exchange any product where there is damage or defacement to equipment or packaging, or there are missing parts or packaging.
Keep in mind, not all items are returnable. Books and batteries are not returnable for refund. Software is not returnable once downloaded or CD case has been opened. All coax cable is not returnable. Special order items such as government version radios are not returnable. AOR receivers are refundable for store credit only within 30 days of purchase, no cash refunds. Base station antennas are only returnable if unopened.
Programming charges, consulting fees and other labor fees are not refundable. If you have any problems or concerns with any work performed by Scanner Master please contact us and we will do our best to resolve the issue, however agreed upon costs for programming or other labor services are not refundable at any time. For more information on Programming returns see our Programming Terms and Conditions.
Occasionally orders are held up with the shipping carrier due to adverse weather conditions. This is beyond our control and we do not guarentee delivery times under these circumstances. Any returns or cancelations due to late arrival because of this condition will not be credited freight cost back and will also be responsible for delivery charges back to us if the items are refused upon delivery.
International orders cannot be returned or refunded. Customers who order internationally will have to pay all local customs, duty, brokerage and taxes. Customers who refuse international orders will have to pay all shipping costs (for delivery and return) and all customs, duty, brokerage fees and taxes which are still required.
Uniden has a one year parts/labor warranty on all their products. Keep your receipt should it be necessary to return the product under the warranty.
Refer to the radio manufacturers for complete warranty information. Scanner Master hardware products are warrantied for 30 days from date of purchase.
Thank you.
Do you sell new or used products?
All products are brand new and in the manufacturers original packaging. We do not sell referbished products.
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