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International Shipping & Sales Policy
How much are shipping charges?
  Shipping is automatically calculated and shown to you prior to your submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

International orders cannot be returned or refunded. Customers who order internationally will have to pay all local customs, duty, brokerage and taxes. Customers who refuse international orders will have to pay all shipping costs (for delivery and return) and all customs, duty, brokerage fees and taxes which are still required.
Sales Outside North America
 

Scanner Master can ship scanners and accessories just about anywhere in the world. However, Scanner Master DOES NOT ACCEPT RETURNS from ANY country outside North America. So before ordering you must make sure the product will work for you in your nation. Scanner Master has no knowledge of the radio systems (system types, frequency, band or channel plans) or of the local laws regarding communications monitoring outside of North America. If you are unsure we recommend that you consult or purchase from a local communications dealer. We are not familiar with nor can recommend any communications dealers outside of the United States and the U.K. Please see these additional notes below on Europe and Australia.

Customers outside of the United States are responsible for any Customs\Duty\Tax\Brokerage Fees which may be applied to their shipment or any national regulations regarding scanners or digital scanners which may apply in their country.

Scanners, even digital scanners, cannot receive cellular telephone communications.


EUROPE

Police communications (as well as most fire communications) across all of the United Kingdom and almost all of Europe are now on TETRA radio systems. TETRA uses a special encrypted digital protocol that CANNOT BE RECEIVED BY ANY SCANNER. We have no idea if there will ever be a scanner that will ever work with TETRA but we highly doubt it.

So if you’re thinking about buying a scanner to listen to police and/or fire departments in Europe, we would advise against it unless you are sure that your local departments are not using TETRA. Please do not ask us if they are. We have no knowledge of any radio systems overseas. You might check www.radioreference.com for some information but we can make no guarantees about the accuracy of the information.

Scanner Master does NOT accept returns from outside of North America. So if you order a scanner for overseas use you’ll have to make sure on your own that it will work for you first.
 

AUSTRALIA

Many areas of Australia along the east and south coasts use trunking and digital radio systems, typically Motorola. However there are some differences in how the channel plan works Down Under as compared to the U.S. Also we understand more and more encryption is being used in Australia. Therefore, we have no knowledge if a scanner bought in the U.S. will work in Australia. Please do not ask us about use of scanners or radio systems in Australia. We have no knowledge of any radio systems overseas. You might check www.radioreference.com for some information but we can make no guarantees about the accuracy of the information.

Scanner Master does NOT accept returns from outside of North America. So if you order a scanner for overseas use you’ll have to make sure on your own that it will work for you first.
 

CANADA

Canada Customers Only (other than government officials): A radio license must be obtained prior to possession and use of a digital scanner. Please check with government authorities for further information on this Canadian regulation.


CHECKING SHIPPING PRICES TO YOUR COUNTRY

To calculate shipping cost from ANY country just add the products you want to your shopping cart on our website and you will see the area below your items to Calculate Shipping Cost. Just type in your City, State (if applicable) and Postal Code and click recalculate. It will give you live shipping rates with all available carriers and all available expedited options. You do not have to enter any further information to use this feature.


What carriers do you use?
  International shipments are sent by Global Priority Mail, UPS or DHL. Customs, duty, brokerage, taxes and other fees are the responsibility of the recipient of the package. International orders are not returnable or cancellable.
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. We currently accept Mastercard, Visa, American Express and Discover credit cards for international orders.
When will my order ship?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. Generally all orders are shipped within 1 to 2 business days with expection to special order items or on rare occasion if an item is on back order.  Also, if your billing and shipping addresses do not match this will delay your order.



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HQ and Store - Holliston, MA


Shipping Notice
All order placed after 10AM
on Wednesday (04/23/2014)
will ship on Thursday
(04/24/2014)