Click the "
My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Most card-issuing financial institutions, in order to protect themselves against the risk that cardholders will spend more money than they have in their accounts, place a hold on funds in anticipation of the final transaction amount.
Therefore, when you attempt a purchase the amount gets put on a temporary hold. The hold is NOT a charge, it's a temporary placeholder reserving credit capacity or funds availability when the charge actually goes through on the account.
The preauthorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card-issuer. This time period varies with all card-issuing banks and you will need to contact them directly to find out what their hold times are. A common time period is 3-5 business days. After this time the hold is released and the attempts are cleared as charges, voids, declines or whatever the actual case may be. Your issuing bank cannot differentiate the outcome until the full time period has passed. Only the merchant bank can see this.
Also, if a customer repeatedly enters an incorrect zip code and the charges are declilned to to an address mismatch, the preauthorized amounts may sum up to reach or exceed the credit card's credit limit. Even though the customer has not actually made a purchase with his credit card, future transactions will be declined regardless of the AVS response because the credit limit has been reached.
You're not paying finance charges on blocked funds on your credit card. Your merchant agreement with the financial institution that issues the credit card determines how the average daily balance is calculated and the governing law is the Truth In Lending Act that is overseen by the Federal Reserve Board as Regulation Z.
It's important to realize that the vendor you made the purchase from is not holding your money, your credit card company is.Lastly, when attempting to make a purchase, if your card declines it is important to understand that Scanner Master has no control over credit card declines. If your card was declined it could be due to a number of factors:
1) Funds were not available for the charge.
2) Your billing address that was given does not exactly match the actual billing address on your credit card statement.
3) An incorrect card number, expiration date, or security code was given.
4) Other reasons are possible.
Any decline however is generated by the credit card and banking system. The merchant, in this case Scanner Master, has no participation in this decision and cannot override it.
