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Help

Before you call or e-mail please check the FAQs below for instant answers to most questions.

To contact us directly you may:
1. E-mail us directly.
2. Call us at 1-800-SCANNER
(Please allow up to 48 business hours for an email or phone call response.)

For manufacturer support, contact them directly: Uniden, AOR, ICOM, BuTel, Frequency Fan Club.

30 Day Money Back

Scanner Master hardware products are warrantied for 30 days from date of purchase. Should you decide to return you scanner, we will happily refund your order using our easy and simple return policy described here.

Same Day Shipping

The Same Day Shipping Guarantee applies to orders placed Monday through Friday (excepting holidays) on all goods that are in stock at our store/warehouse and at our affiliated drop-ship warehouses.

Exceptions to this rule include scanners which are ordered with programming and firmware updates. Programming generally takes 7-10 additional days due to high demand; however, during holiday periods the time frame for programming may extend out further. Also, for coax cable orders, generally allow for an additional five days. On very rare occasions a product, particularly a very popular scanner or a specialty product that is produced in Europe, will go out of stock and we will not be able to fulfill this guarantee but we will do our utmost to fulfill the order as quickly as possible. Reminder, UPS Next Day Air is guaranteed for Next Day, however, UPS does not ship on Saturday and Sunday. So if you order for Next Day on a Friday it will not arrive until Monday.

PLEASE NOTE:
Same day shipping is only guaranteed with United Parcel Service (UPS):
UPS Ground, UPS Three Day Select, UPS Second Day Air and UPS Next Day Air.

We are not able to guarantee same day shipping with United States Postal Services (USPS).

Note: orders with different Bill to Ship to addresses may be delayed

We Only Sell New Products

All products are brand new in the manufacturer's original packaging. Occassionally we will offer for sale "B-Stock" or customer returned items that have been checked-out by our staff to make sure that the product is in like-new working order, however we will clearly state this in our store and on our web site and we will offer the product at a discounted price.

Low Price

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Coupon Codes
Scanner Master is the only site which issues Scanner Master coupons. If you find an advertisement for a Scanner Master coupon code from any other site this is a fraud and will not be issued or accepted by Scanner Master. Also note that coupon codes are only issued at certain times of the year, often times for particular products, and are not always available.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. The site is also HACKER SAFE certified and passes daily security checks. All personal information is private and we do not share or sell our mailing lists in any way.
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