|Pricing and Billing|
|What are my payment options?|
|Scanner Master accepts Mastercard, Visa (credit and debit cards), Discover, American Express and PayPal. (PayPal orders not paid within 24 hours will be canceled). Checks drawn on US banks and money orders made out in US currency through the mail are also accepted (Expect up to 6 weeks for checks to clear before orders are shipped). C.O.D.s are not accepted.
One Page Checkout, which, as the name implies, reduces the entire checkout process to one simple page making the customer experience fast and easy. Also available is "Guest" Checkout Option for customers who wish to remain anonymous.
What is PayPal?
PayPal is an alternate method for purchasing your order on www.scannermaster.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment. Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped. If PayPal is used for payment, all returned products must be sent by mail, not brought to physical stores.
For more information, visit the PayPal Help Center. Sign up for PayPal now.
|What if my bill to and ship to don't match?|
|Orders over $100 will not be accepted if the Bill To and the Ship To address are not the same unless first discussed with and accepted by a Scanner Master representative. Orders under $100 with a different Bill To and Ship To address may also not be accepted at Scanner Master's discretion. A Scanner Master representative may contact you to discuss the matter.
|Do I have to pay sales tax?|
|You are required to pay sales tax if your products are being shipped to the same state as our warehouse (MA). This does not apply to tax exempt entities.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Most card-issuing financial institutions, in order to protect themselves against the risk that cardholders will spend more money than they have in their accounts, place a hold on funds in anticipation of the final transaction amount.
Therefore, when you attempt a purchase the amount gets put on a temporary hold. The hold is NOT a charge, it's a temporary placeholder reserving credit capacity or funds availability when the charge actually goes through on the account.
The preauthorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card-issuer. This time period varies with all card-issuing banks and you will need to contact them directly to find out what their hold times are. A common time period is 3-5 business days. After this time the hold is released and the attempts are cleared as charges, voids, declines or whatever the actual case may be. Your issuing bank cannot differentiate the outcome until the full time period has passed. Only the merchant bank can see this.
Also, if a customer repeatedly enters an incorrect zip code and the charges are declilned to to an address mismatch, the preauthorized amounts may sum up to reach or exceed the credit card's credit limit. Even though the customer has not actually made a purchase with his credit card, future transactions will be declined regardless of the AVS response because the credit limit has been reached.
You're not paying finance charges on blocked funds on your credit card. Your merchant agreement with the financial institution that issues the credit card determines how the average daily balance is calculated and the governing law is the Truth In Lending Act that is overseen by the Federal Reserve Board as Regulation Z.
It's important to realize that the vendor you made the purchase from is not holding your money, your credit card company is.
Lastly, when attempting to make a purchase, if your card declines it is important to understand that Scanner Master has no control over credit card declines. If your card was declined it could be due to a number of factors:
1) Funds were not available for the charge.
2) Your billing address that was given does not exactly match the actual billing address on your credit card statement.
3) An incorrect card number, expiration date, or security code was given.
4) Other reasons are possible.
Any decline however is generated by the credit card and banking system. The merchant, in this case Scanner Master, has no participation in this decision and cannot override it.
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will I see my credit?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will be charged immedietly upon you placing your order and you will receive an email with an order number. We will ship your order the same business day if placed by 3:00 PM Eastern time. Programming orders are also charged right away but require 5-10 business days additional ship time.|