My ScannerStation software is
not running when I return to the office in the morning. What is
happening overnight that is causing this to happen?
Most likely you have your computer's
operating system set to automatically update early in the morning.
When this happens, the operating system automatically reboots your
shutting down ScannerStation. Upon reboot, ScannerStation is not
restarted. To fix this problem, go to your Control
Updates and switch the command from Automatic to Turn off Automatic
Updates. It is still recommended that you update your computer,
but only when you are ready to shut down your PC and restart
If this does not work, you may have
a power issue in your building that is causing electricity to be erratic
or to shut off from time to time. This will also reboot your computer
or shut it off completely. To remedy this situation, you should
purchase an uninterruptable power supply from Scanner Master or your
local computer retailer.
AudioPlayer only keeps 800 files; I thought ScannerStation could record
as much data as I have hard drive space?
ScannerStation will archive
for you so that you are not overwhelmed with data. Each time 800
recordings are logged, they are saved on your hard drive. You
can access these files by first opening up your AudioPlayer (from the
ScannerStation screen go to View/AudioPlayer), then from within the
AudioPlayer go to File/Open Audio Log File. From here you will
find files of your recordings. You can access these at any time.