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06/22/09
Subject: Great customer e-mail for satisfied customer page
Dear sirs,
I just want to thank you for your kind assistance in my recent order. First I ordered a base scanner package late on a Friday. On Saturday I learned that a newer version was going to be released. I called your sales line and was helped by a gentleman who cancelled my order and provided the cancellation details. After additional study I decided on another model (hand-held) package. I requested next day delivery when I ordered on Thursday. The complete package was delivered Friday morning. I could not be more happier with my choice and especially the assistance and excellent service your business provided.
I usually don't write this type of email but I was very impressed. Thank you for help and filling my order promptly. I will be considering additional purchases based on this experience.
Thanks Again,
Bob G.

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04/24/09
Subject: Customer Comments
To whom it may concern,
My name is Kirt and I was given one of your radios as a gift about 18 months ago. Let me just say that I have been singing praises on behalf of the radio ever since. It has been one of the greatest gifts I have ever been given. I am an avid hockey fan and I love to listen to my local anouncers call the game, the national broadcast commentators are never any fun to listen to and they always seem to be favoring the other team. Being able to listen to Mr. Mike Lang call the games has been worth the radio's weight in gold.
So my question to you is, I want to give a handful of your radios out for thank you gifts to a bunch of my close friends and family. They have been very instrumental in getting me through some recent struggles in my life and I want to show my apprieciation in a unique way. With all of that said, I would like to purchase up to 10 radios and I was wondering if there are any type of bulk discounts available or just a percentage off for buying a half dozen or so.
Thank you so much,
A big fan,
Kirt J.

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04/24/09
Subject: Customer Comments
Dear Jonathan Higgins:
I received the GRE 200 Scanner on 4/23/09, as promised by you the previous Monday. I have already programmed it and it is running just fine.
I want to personally thank you for the great help you were to me in returning the Bearcat, and your suggestion of the GRE. It was my first dealing with Scanner Master, and one that I will share with family and friends. In today's world of greed and corruption, I found it refreshingly honest that you did not try to talk me into a more expensive item that I could not afford.
Again, Jonathan, thank you for all your help and especially for the added surprise of the radio frequencies! I hope your employers value you!
Sincerely,
Cindy C.

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03/06/09
Subject: Customer comment
Gentlemen:
A few weeks ago I purchased a GRE300 police scanner package, including local programming. This unit does everything I wanted in a scanner, and does it well. Thank you for making this scanner available and for providing excellent pre-programming. It was well worth the money.
Duane M.
Edmond, OK

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02/07/09
Subject: Thank You
I sent you a 796D Bearcat scanner for programming in early January. I just received it back, and mustexpress my sincere appreciation for a job well done. I know that this particular scanner is not an easy scanner to program (that's why I sent it to you, the experts), so I am really appreciative for what you did for me for a nominal charge.
Thanks again, and please notify the programmer Dan that handled my radio that I am very satisfied.
Philip L.

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01/10/09
Subject: Scanner Antenna Review
Hello,
I recently ordered the new Spectrum Force Wideband Antenna and I am very pleased with it. I wrote a review for it (below) please feel free to use any part of it if you would like to, for sales purposes. Signed.
A very happy customer.
Todd E.
I came home from work on the 31st of Dec to find my antenna that I had ordered waiting for me. I have to admit when I opened it up and looked at the size of the magnet for the mount, I was skeptical. But, I threw it on the highest point of my car this morning and ran it through the back passenger window and rolled it up just in case the mount didn't hold.
I then drove the 14 miles to work, the speed limit is 65 Mph and I averaged between 65 and 70 but never lower than 65, I must say I was impressed, the antenna didn’t move an inch.
While driving into work I was able to monitor the following frequencies / ranges with this antenna: Gilbert PD 860.000 Mhz P-25
AZ DPS/ State Patrol 460.000 Mhz Analog
Tempe PD 700 Mhz P-25
AZ Mills Mall Security 451.000 Mhz Analog
All came in crystal clear.
Once at work I threw it up into the ceiling tile grid to see how it would work.
Same results with all above mentioned frequencies plus I ran the GMRS/DOT/STAR frequencies also.
In conclusion, nothing but great results using this antenna. Oh, I almost forgot, when I set it up last night, I just attached it to my laptop stand that had some aluminum and light metal for the base and was picking up Border Patrol with no problems. 163.000 Mhz P-25 Once I was on the way home, I was able to get a little more open road in front of me, so even at 75 mph the antenna still didn't budge. Start the New Year out right and get this antenna, you won’t be disappointed.

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12/25/08
Subject: Researching scanners for my area
I received my BC246T package from you guys today. I wanted to let you know that I'm thrilled with it and appreciate your help in getting me started. I'm stunned at the clarity and (apparent) range and have no doubt that I'll be upgrading to digital as soon as it seems reasonable for my area. I'm overwhelmed by the terminology but have a physics/math background and hope to come up to speed quickly.
Have a good holiday.
Randy K.

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12/21/08
Subject: My BC796D
Richard,
My name is Robert Donovan and recently I sent you my Uniden BC796D for programming and I just want to say thank you for an absolutely awesome job. It was everything I expected and then some.
However, I do have a request for some assistance. I have made numerous attempts to connect my BC796D to my windows Vista computer and I have downloaded all sorts of scanner software (i.e. Arc250Pro and Proscan, in addition to the Unidien software that originally came with my scanner) and I simply cannot get my computer to recognize my scanner or run the software.
Any help you can give me would be greatly appreciated. If necessary I will send you my laptop and scanner for you to troubleshoot, however I am hoping you can point me in the right direction.
Sincerely,
Robert Donovan

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12/11/08
Subject: Customer Feedback for Scanner Master
I discovered your website through a handout that came with my Uniden BC95XLT scanner. I have made two purchases from the site, and I have to say that your site is easy to navigate, your prices are great, and the software and programming cable I purchased is exactly as advertised, and works flawlessly. You have my business forever, and as many of my friends as I can steer in your direction. Keep up the quality, and the great service!
Mark M.
Santa Maria, CA

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11/5/08
Subject: Customer Comment
Hi Jonathan, We spoke on Friday morning about the issues I encountered on the previous emails. You couldn't have been more correct on explaining it over the phone. Since our conversation I have gone through the process and re-edited several times. Works like a charm. You should write the manuals.....they did not do nearly as good a job as how to set this up as you did. Hope you're feeling better.
Thanks again,
Bob

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10/08/08
Subject: Thank You
Hi,
Thanks for the great scanner! The programmers did an awesome job and I'm still figuring out all the bells and whistles. I'm vvery happy with it!
I hope your business does well during these trying times. I'll do my part by recommending you. Angelynn J.

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10/08/08
Subject: Thank You
Hi,
I have to tell you folks, you are second to none. Your service, quality and fast service is sure to be the envy of other companies. In my opinion, they can learn from your business model. In particular, I ordered a scanner case recently and received it, as described, at a fair price and with quality materials, within a couple of days.
I can only say, FANTASTIC!
Thank you,
Robert G.

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09/16/08
Subject: Customer Comment
Jonathan, I can’t thank you enough for your time and effort in helping me find the right scanner for my parents. I forwarded the info to them and they should be placing an order with you soon. Thanks to you again!!!! Lori

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09/12/08
Subject: Customer feed back
Thanks Jonathan. I did place my order with you guys yesterday. You personally, were the decision maker for me with your online chat and professionalism.
I look forward to receiving it.
Thanks, Mike S.

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08/25/08
Subject: Customer feed back
Rich--
You're my hero. Close Call was a big part of why I got this unit, so it was one of the first things I turned on. Thanks. Everything's coming in nice and smooth now.
Yours,
chris b.

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08/18/08
Subject: Customer feed back
Hi Jonathan, I just wanted to let you know that my scanner is now scanning like it used to. Thank you so much for taking the time and going the extra mile to help me. If other people would have been as dedicated as you are, I would have been listening a lot sooner and I could have avoided sending my scanner in for repairs it did not need. Your the best. If you have a boss, I hope you show this to him. Thanks again, Mary E.

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07/15/08
Subject: City of Lafayette
I thought that I would tell you that I did go ahead and purchase the BC246T scanner package with the local programming. It works GREAT. I am REALLY pleased with the scanner and your service. Thanks!!!

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07/11/08
Subject: Comment on Purchase
Good morning.
I wanted to take a moment to comment on my recent purchase of a GRE PSR500 scanner.
I was quite pleased with the whole process, from pricing to the good website to the fast shipping. I checked many websites and found yours to be the best, with useful links, up-front shipping cost info and prominently displayed contact information for email, phone and physical address.
Thanks for the good service and good product. I am quite happy with the whole experience and will be sure to recommend you to friends and will gladly consider Scanner Master for future purchases.
Mark Carlisle - KF0CG
Fargo, ND

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07/02/08
Subject: Received Scanner
Hi.....just wanted to let you know we got our scanner last night.....unpacked it, put on the antenna, plugged it in and it worked like a charm. We really like it, it's a lot of fun, and it keeps us informed as to whats going on in our community. Thank you very much for doing everything you said you would do. It's a good product, it arrived on time and tell the guy who programmed it, we said "good job." The only bad part is, it's worse than eating peanuts, once you start listening you don't want to turn it off. I fell asleep listening to it last night, and my husband had to get up at 3 am and turn it off....lol
Thanks again, and if anyone in our area wants a scanner, we will certainly recommend your company.
Take care...........Madlyn Ferro

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07/01/08
Subject: Customer Feedback for Scanner Master
Wow, thanks for the FAST response!!!!
I like the Uniden simple scan!!!! I am anxious to get my scanner. I feel with the software tutorial and understanding the simple scan/search mode I am starting to have a level of confidence to operate the scanner when it arrives. Although some people think the digital scanners are high priced, in the 70's I paid 399.00 for one of the first radio-shack 20 ch programmable scanners when they first can out + 40. for the two antennas, the scanner did not come with any antennas!!! To be able to get the BCT-15 for 200 and change is awesome and a real deal. I had to go digital because I will be moving back to St. Clair Co, Illinois where agencies are using digital on the new system..and by the way, the 996 already has them programmed!!!
Anyway, thanks again and you definitely have a new customer and will tell my
friends about
ScannerMaster.
-Ron-

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06/16/08
Subject: Sioux City
To Mr. Jonathan J. Higgins: THANK YOU VERY MUCH! That was an extremely quick reply…and all the info I needed…I appreciate it so much! I will be placing an order with you folks in the very near future…you all are the best!
Pat
(I really can’t tell you how much I appreciate you helping your customers decide which scanner is most appropriate…there are so many different models out there, it is mind-boggling!) Plus your website is the best! Thanks again!

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06/10/08
Subject: June 10, 2008
Thanks Rich!
I was and still am totally impressed with ScannerMaster. You`re the best in the business dude! And when I need help with a scanner, or accessories, I will rely on ScannerMaster! I have enjoyed that scanner you programmed for me...it keeps me knowing where the crime is and I consider it an essential item. Thanks Rich!
Gary

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05/12/08
Subject: Customer Feeback for Scanner Master
Ms. Roderique:
Just a quick note to say thanks again. My replacement earpiece arrived safe & sound. I did check to make sure that it works, & it does perfectly.
I really appreciate how your company worked with me on this matter. It's nice to discover that "Customer Service" is not totally dead in this country. Hopefully, we'll do more business together in the future.
Please feel free to pass these sentiments along to Mr. Barnett & the rest of your staff. Thanks again.
Gil F.

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04/15/08
Subject: Compliment
I have purchased 4 digital scanners from Scanner Master recently and I just wanted to say I found the entire process easy to use and always received my product before expected delivery. I highly recommend your store to everyone.
Bill S.
Very satisfied customer
Baltimore, MD

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04/06/08
Subject: Customer Feeback for Scanner Master
We sent our portable scanner to be programmed recently. We wanted a LOT of stations on it. Just wanted to say Thank You for a job well done ! We can get both sides of the conversations now and we don't have all the static and squealing we had before ! Thanks again ! We would recommend you to everyone who need programming for their scanner.
Mr & Mrs James H.

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08/20/07
Subject: antenna
This is Larry F. again and I just got my antenna installed--What a terrific antenna--Pick up no skip and am picking up frequencies about 45 miles away--I didn't put anything outside--I taped the plastic wire to the window and it really works well--My external antenna I have I use for my BC898T scanner and I hooked up the Nomad to my Pro-433 scanner--Thank you so much for your professionalism and it won't be long before I will want a new scanner and I will definitely buy it from Scanner Master
Thanks again
Larry F.

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06/26/07
Subject: True customer srvice - DAN MATHEWS
ATTN; MR. RICHARD BARNETT
Recently I was very fortunate to have had both written and verbal communication with DAN MATHEWS. I purchased a Uniden Bear Scanner. I know absolutely nothing about scanners but thanks to Dan I am very comfortable and very happy with the purchase. He has the old fashioned "Customer Service" - No question was beyond him and he answered me thoroughly (and on my level--which is the bottom as far as scanners are concerned) and completely. My daughter Lisa began the communication with Dan because the scanner is and was a fathers day gift.He was most kind and considerate with her. You are very fortunate to have DAN MATTHEWS as an employee in your organization - I am glad you did because of him we bought the scanner from Scanner Master.
Sincerely yours,
Bob F.
Baltimore, MD

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06/15/07
Just wanted to say thank you.
I am really happy with my decision to spend the extra money (for the Uniden Bearcat 996T digital unit and the preprogramming package)... this is without any doubt the best way to go... the unit was ready out of the box (plug and play)and I have been listening to all of our local services every day for the past week (including a Barfight down the street and a aerial Firefight within binocular viewing range) the included comprehensive instruction manual is simple and easy to read but if your like me...not really quick on the programming function (lets just say)... if I had'nt ordered the programming package I would probably still be reading the manual instead of listening...this is a great product and service, and I am thoroughly satisfied!
Thanks again!
Brian N.

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3/9/07
Thanks Richard, I am very pleased with my scanner, with the communication, fast delivery, and I will do business with you in the future. I have passed Scannermaster.com around to all my friends, and family.
Richard K.
Denham Springs, LA

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2/26/07
Rich,
I love the scanner – and want to thank you for the great job of programming so it works so well out of the box. By the way, Metairie is perhaps the main city in Jefferson Parish, so it is all the same and Jefferson Parish Sherrif’s Office are the police in Metairie.
A few questions for you as I get ready to have an installer put it in my car trunk:
1. Is there no way I can obtain a plug in to decrypt the NOPD stuff? (legally of course)
2. I am getting a GPS plug in, and when I do my occasional road trips, is there any easy way to program the major sites along the way and then the GPS will activate/deactivate the programming as I get in/out of range? Or is this only a laborious job for me or you to do?
3. When will the remote head be ready to ship for the 996? No point booking time with the installer till the head has an arrival date.
Thanks again for a job well done!
Your very satisfied customer,
Joe B.
WB2MXJ in New Orleans

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2/22/07
Hey Guys,
Love the BCT-15 you all just shipped after programming for me! Saved me a TON of time and aggravation....You guys did a great job getting that set up so that I could go right out of the box. Trust me when I tell you I don't have the time to sit down and get my county's frequencies programmed. Well worth the extra money...Have a good weekend and thanks again for the great service. I plan to recommend you to all my colleagues around here.
Barb R.
Emergency Preparedness Technology Program Coordinator & Criminal Justice Instructor
Wayne Community College

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01/27/07
Mr. Barnett
I checked on the local programming and it is almost all digital - at this time, I really don't want to spend that extra money on a scanner. So, I would like to cancel my order. I really appreciate your service and honesty of bringing this to my attention and not selling me something that would not work. Again, thank you very much for all your time.
Dave L, IN

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12/26/2006
Excerpted Post from the BCT15 Yahoo Group
 
I got a BCT15 for Christmas and spent some time getting it programmed
with the ARC15 software today. Both are excellent and were fairly
easy to program. I have a few observations and questions.
I also have it interfaced the BCT15 to a Garmin GPS18 which works
well. I really like the GPS location scan function. One question I do
have is there a way to disable the GPS via the BCT15 besides
disabling the RS232 interface?.....
 
The Butel Software works excellent as usual. It's really in tune with
the GPS function and takes all the work out of setting up the GPS
coverage for each city. I did note that the "Military Air" band was
missing from the Configuration Editor>Service Search Settings...But, Wow,
do imports from "Radio Reference" work well!!!
Jim
Ka7gzr

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5/10/06

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